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RUH Bath: Performance Measurement User Questionnaire

The RUH is currently evaluating its performance management systems. As part of their MBA studies, a consultancy team from the Bristol Business School is helping in the evaluation process.

As someone who is responsible for the performance of part of the hospital, we would welcome your views on the current systems and how they could be improved. Please help us by answering the following questions to the best of your knowledge. If unsure just leave a question blank.

Thank you for your support.

A) Current Performance Management Systems and Reports

1. How well does the current performance reporting system meet your needs?

2. What are the benefits of the current performance reporting system?

3. What are the problems with the current performance reporting system?

4. What performance reports do you currently receive and at what frequency?

5. What information would you add to current reports?

6. What information would you omit from current reports?

7. How frequently do you think you should receive reports?

8. By what means do you think you should receive reports?

B) Impact of Performance Reports and Systems

1. To what extent do the existing performance reports inform your decision making?

2. What changes to the reports would increase their influence on your decision making?

3. To what extent do you believe the existing performance management system enables you to improve performance?

4. How often do you discuss the content of performance reports and with whom?

5. Do you think these arrangements need to be altered? If so, in what way?

6. What do you need from a performance reporting system, i.e. not just the reports themselves, but also the performance management processes which accompany them?

7. Estimate the percentage of improvement in performance such a system would enable you to make.
I could probably improve by %

C) IT Solutions

1. How would you describe your ability to use computers?
Beginner: please help me
User: I get things done
Advanced User: I use my computer all the time
Professional: computers are my job

2. How frequently are you currently using software packages as part of your daily routine?
all the time

3. Would you view computer automated reports as an improvement to your work?
yes     no
4. Please rate the following criteria on a scale from 1 (=irrelevant) to 5 (=most important):

User Friendliness 1 2 3 4 5
Frequent Reports 1 2 3 4 5
Graphical Data Presentation 1 2 3 4 5
Traffic Lights for Easy Status Display 1 2 3 4 5
Ability to drill down to the underlying data 1 2 3 4 5
Customisable Reports (e.g. Scripting, Selected Views) 1 2 3 4 5
Warning Levels and Alarms 1 2 3 4 5
Integration with Existing Software Packages 1 2 3 4 5
Training for any new System 1 2 3 4 5
Support (Helpline) from the Supplier 1 2 3 4 5
anything else you could think of?

5. Would you feel comfortable with a system that is entirely web-based?
yes     no

6. Please answer if you can: Which of the systems in your area of responsibility would you like to see integrated with a new system? Which data sources are vital for performance measurement from your point of view?

7. Would you like to receive performance related emails from the system?
yes     no

D) Organisational Structure

1. Please indicate your position (Medical Staff/Administration...?)

2. Which Division and Speciality do you work for?

3. Name (optional)?

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